Return/Refund
Our 14 Days Returns & Refunds Policy
* Prior to any return, please contact us by email or WhatsApp 012-5757354
Our return policy allows for item’s return and your choice of a full refund or replacement item’s only when the return is due to following reasons:
|
Reasons |
Description |
|
Damaged |
If the product(s) damaged, please Whatsapp us the clear photos damaged item |
|
Defective |
The product does not function |
|
Incorrect/Wrong Item |
Not the product the customer ordered (e.g. wrong size) |
|
Missing Item/Part |
Missing items/parts as indicated in the packaging |
We do not accept return for any of the following reasons:
|
Reasons |
Description |
|
Used |
You have used the product & can not replace it |
|
Lack of information |
Customer do not know how to use the product. Please contact us and we will guide you |
|
Does not fit |
Customer receives the size that was ordered but it does not fit |
|
Customer mistake |
Customer selected wrong option, quantity or variation |
|
Customer change mind |
Customer feel regret of buying and wish to cancel |
Unless otherwise stated in the product description, the general requirements for returns are as follows:
- Returned item must be shipped back to Sender address within 14 days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
- You have proof of purchase (order number, airbill number or bank statement)
- The product must not fall into the non-refurnable product list. Example: Electronic products with warranty activated or seal broken.
- The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, certificate of authenticity).
- The product must not have been used or installed or had any data inputted. All sealed items must not be opened.
- Delivery charges are non-refundable.
